NHS Cheshire and Merseyside is committed to ensuring our patients can access high quality care that is safe, effective and focused on patient experience. We expect our patients to be treated with respect, dignity and compassion by the services that we commission.

However, we recognise that occasionally things may go wrong or that you might be unhappy with the care that you have received.

Some issues can be resolved quickly by speaking directly to the staff in the service that you have accessed or by asking our Patient Advice and Liaison Service to assist you. Other issues you may wish to have formally investigated under the NHS complaints procedure.

You have the right to make a complaint about any aspect of NHS care, treatment or service, with the assurance that your care and choices as a patient will not be compromised by raising a complaint.

You can either complain to the service provider directly (for example your local hospital) or to the organisation that has commissioned (planned and bought) the service.

For more information visit https://www.cheshireandmerseyside.nhs.uk/contact/complaints/