You Said, We Did, We Will
"Parents would like more information about how services are operating during the pandemic"
We did - In a time of much uncertainty, providing as much information to families as possible is crucial. A button specifically dedicated to COVID was added to the Local Offer website. This contained updates from Health, Education, and Social Care, useful resources and government information and guidance.
It was also important that services could provide face to face opportunities for parents to ask any questions they may have. A series of regular Q&A sessions were conducted on Microsoft Teams. These sessions were very successful and are continuing as an extension to the Local Offer Website.
"We will be moving to the borough in the next few months, we have two boys with EHCP, one year 6, one year 5. Do you have any advice on who we contact please?"
"I'm struggling to contact the SEND Team"
We did - A new SEND Advice Line has been set up to make contacting the team much easier. 01744 67 10 54
"Needs to be better promotion on social media."
"There are other social media strategies to be deployed, not just a website. You tube channels for example "
We did - The SEND Local Offer Facebook group has increased greatly in members since 2020 and membership continues to grow. However, more work needs to be done to increase the SEND Local Offer's presence on other forms of social media. We are currently working on a marketing and communication strategy for the Local Offer which will encompass a greater social media presence.
Youtube videos are an excellent way of making information on the Local Offer more accessible. This has been a particular interest of young people and some services have/are creating videos to showcase their services. We hope to include many more videos on the Local Offer.
"Upload of NHS training for supporting Neurodiversity"
"Lack of information regarding the Health 0-19 service"
"Where is the IASS information?"
We did - The St Helens IASS information was included on the SEND Services button on the Local Offer. A button has now been created for the IASS service of it's own and now includes lots of information leaflets too.
Updated Aug 2021